Vending and Micro Market Companies vary in the services they provide. A.H. Management Group, however, demonstrates below what our “full service” is and why this makes us a market leader.
Our definition of full-service means total and complete service. A.H. buys the equipment and provides service for this equipment at no direct cost to our client. The service provided includes route delivery service to fill and clean the machines; technical service to repair malfunctions; Installation service for delivery, placement, and equipment connection; and Customer Service Representatives to ensure that our services exceed our customers’ expectations. We also pay for local licenses, state sales tax, home rule sales taxes, and health inspections if required.
A.H.’s full-service is very straight forward and begins with our Sales Representatives who average more than 20 years of experience in the industry. They are experts at assisting our clients by proposing a plan that best meets their break room objectives. Prior to the proposal, our Sales Representatives will measure the area, assess power and water requirements, review equipment options, learn the clients’ policies, and inquire about product requests.
Full-Service Office Programs to Meet Your Needs
A.H. provides free machines to sell your favorite, top-brand items. We choose proven machines that deliver the best customer experience in reliability and product variety. Machine color and design are also important for creating the right break room setting.
In recent years, Micro Markets have grown in popularity for breakroom snacks, beverages, and foods. This program offers a wider variety of products and sets an open and refreshing ambiance for the breakroom. Reach-in coolers, snack racks, and displays attractively merchandise products that are not available in vending machines. Just choose what you want, scan the items at the kiosk, and pay a completely touch-free transaction.
Corporate Vending Machine & Micro Market Programs
Whether a Vending or Micro Market Program is chosen, both allow customers to pay with an app, mobile wallet, credit, debit, or stored value cards. You can accrue loyalty points that convert to real savings, and several products offer a free item after purchasing four of the same. Again, our Sales Representatives will work with you to see which option is the best fit for your breakroom.
The free route service A.H. provides is very efficient and has a small, green footprint. Each machine has a telemeter which collects data and transmits information back to our office. This telemeter tracks every time a vend motor is activated. This coupled with a product plan (a planogram) for each machine determines how many of each item has sold. Micro markets are online and transmit real time item sales back to our office.
Scheduling Office Snack & Beverage Deliveries
From here, we use a process called dynamic scheduling. Based on the telemeters relaying which items sold, we schedule the machines that need service on a day to day basis.
Once the machines have been scheduled for service, their depleted inventory is sent to our pick system to be filled with next day’s service. This results in our drivers returning with empty trucks after filling the machines with exactly what they need.
Vending Machine Repairs
Free repair service is provided to minimize disruptions. Customers generally email or place a service call when they learn of a malfunction. Telemeters, however, also report some of the most common service issues. If a machine is not accepting coins, bills, or requires exact change, we probably already know about it and have a Technician on their way. In the same manner, key performance indicators on our data dashboard let us know when a kiosk is off-line. Customers can still buy products in off-line mode, but we re-establish connectivity in order to replenish exactly what was sold.
Office Vending Machine Service & Installation
Free installation is provided by a team of people who know the nuances of moving this equipment. Using best practices protects our clients’ floors and walls from being damaged while keeping everyone safe throughout the process. Our Installers can be scheduled to move machines when walls need to be painted or floors need to be resurfaced.
We also provide free Customer Service Representatives. Their time and attention is spent making sure that our customers have a great break room experience. They meet with customers to review new equipment, products, service requirements, and requests. All our Representatives possess lengthy tenures and have worked in other facets of the company prior to representing our customers. Their knowledge and desire to serve reassures our clients that their goals will be met.
By offering free equipment and full managed services, we earn a profit by setting competitive prices and determining an equitable sales-to-equipment cost ratio. Our goal is to exceed our customers’ expectations by offering these amenities at fair market pricing.
Check us out. A.H. Management Group will always have an edge over our competition when service is the name of the game. Our full service is designed to offer a complete, convenient, and pleasant break room experience so you can focus on your own business.